A series of one-day group workshops for technical experts whose first language was Dutch, but who needed to communicate in English with internal clients. The participants had a range of objectives, including producing effective newsletter articles and developing editing skills. As well as coaching in style and structure, the participants received feedback on their written materials in a detailed report.
As a result of the training, engineers in both groups began to write more clearly and persuasively. Good word-of-mouth led to more training being scheduled for those engineers who had not signed up for the first round of training courses, and two more groups were trained subsequently.