A workshop for managers within the CAB, whose responsibilities included leading a largely volunteer team, for whom some of the usual incentives and constraints did not apply. After exploring new techniques and strategies for influencing and leading, the group practised these using specially designed role-plays.
Case study
Citizens Advice Bureau
What they say
Very good. Lots of content which applied directly to my job. I now have a better understanding of tactics and language to use with people and will apply this new knowledge.
Linda Wheatley
Manager
Interesting, participative, useful.
Linda Robinson
Manager
Will enable me to prepare, with more confidence, when dealing with difficult staffing situations.
Ann Flower
Manager
