Background
The small, tightly-knit team at this busy global logistics company were working under intense pressure. Success depended not only on knowing that they could rely on other team members’ expertise and speedy support, but also their own ability to negotiate calming and effectively with demanding customers from diverse regions and cultures.
Approach
We ran two one-day workshops to make sure the whole Freight Agency had the benefit of the learning and a shared language to keep committed to managing their stress independently and with each other. The course helped the team recognise when they were becoming stressed, to understand their own individual triggers, and a range of techniques – psychological and physical – to deal with the symptoms. The team gained tips on stress prevention and how to handle other people’s stress, particularly in situations that threatened to blow up into crises.
Throughout the course, there were opportunities for discussion and exercises for trying out different techniques.
Outcome
The team reported that since the course they were better able to both cope with the stress of working in a pressured environment, and to communicate effectively without increasing their own stress or that of their colleagues.
